Privacy Policy
**Last Updated: 2025-12-12**
1. Introduction
Welcome to Rocket Escrows (\"we,\" \"our,\" or \"us\"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our escrow coordination and transaction support services for real estate buyers and sellers.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
2. Information We Collect
2.1 Personal Information You Provide to Us
We collect personal information that you voluntarily provide to us when you:
- **Contact Forms**: Submit inquiries through our website contact forms, including your name, email address, phone number, and any additional information you choose to provide
- **Phone Calls**: Contact us via telephone, where we may collect your name, phone number, and details related to your real estate transaction
- **Email Inquiries**: Communicate with us via email at contact@example.com, including your email address, name, and the content of your communications
- **Service Engagement**: Request or engage our escrow coordination and transaction support services, including property information, transaction details, and other relevant documentation
The personal information we collect may include:
- Full name
- Email address
- Phone number
- Mailing address
- Property information
- Transaction details
- Financial information related to escrow services
- Any other information you choose to provide
2.2 Information Automatically Collected
When you visit our website, we may automatically collect certain information about your device and usage patterns, including:
- **Log Data**: IP address, browser type, operating system, referring URLs, pages viewed, date/time stamps, and clickstream data
- **Cookies and Tracking Technologies**: We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities
- **Analytics Data**: We may use third-party analytics services (such as Google Analytics) to understand how users interact with our website
2.3 Information from Third Parties
We may receive information about you from third parties involved in real estate transactions, including:
- Real estate agents and brokers
- Title companies
- Lenders and financial institutions
- Other parties to the escrow transaction
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 Service Delivery
- To provide escrow coordination and transaction support services
- To facilitate real estate transactions between buyers and sellers
- To communicate with you regarding your escrow transaction
- To prepare and maintain escrow documentation
3.2 Communication
- To respond to your inquiries, questions, and requests
- To send you transaction updates, notifications, and confirmations
- To provide customer support and assistance
3.3 Business Operations
- To maintain and improve our website and services
- To analyze usage patterns and optimize user experience
- To detect, prevent, and address technical issues or fraudulent activities
- To comply with legal obligations and industry regulations
3.4 Legal and Regulatory Compliance
- To comply with applicable federal, state, and local laws
- To respond to lawful requests from public authorities
- To protect our rights, property, and safety, and that of our users and the public
4. Information Sharing and Disclosure
4.1 We Do Not Sell Your Personal Information
**Rocket Escrows does not sell, rent, or trade your personal information to third parties for their marketing purposes.**
4.2 When We May Share Your Information
We may share your information only in the following circumstances:
**Service Providers**: We may share your information with trusted third-party service providers who assist us in operating our business, such as:
- Cloud hosting providers
- Analytics services
- Email communication platforms
- Payment processors (when applicable)
These service providers are contractually obligated to use your information only as necessary to provide services to us and to protect the confidentiality of your information.
**Transaction Parties**: As part of providing escrow coordination services, we may share relevant information with parties involved in the real estate transaction, including:
- Real estate agents and brokers
- Title companies
- Lenders and financial institutions
- Attorneys
- Other authorized parties to the transaction
**Legal Requirements**: We may disclose your information when required by law, such as:
- In response to subpoenas, court orders, or legal processes
- To comply with government or regulatory requirements
- To protect our legal rights or defend against legal claims
- To prevent fraud, security issues, or illegal activities
- To protect the safety of our users or the public
**Business Transfers**: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
**With Your Consent**: We may share your information with third parties when you have given us explicit permission to do so.
5. Data Security
We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure socket layer (SSL) encryption for data transmission
- Restricted access to personal information on a need-to-know basis
- Regular security assessments and updates
- Secure storage of physical and electronic records
- Employee training on data privacy and security practices
However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
6. Your Privacy Rights
You have certain rights regarding your personal information:
6.1 Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections to any inaccurate or incomplete information.
6.2 Deletion
You have the right to request deletion of your personal information, subject to certain exceptions (such as when we are required to retain information for legal or regulatory purposes, or to complete transactions you have requested).
6.3 Opt-Out
You have the right to opt out of receiving marketing communications from us. You may unsubscribe by following the instructions in our emails or by contacting us directly.
6.4 Data Portability
You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
6.5 Restriction of Processing
You have the right to request that we restrict the processing of your personal information under certain circumstances.
6.6 Object to Processing
You have the right to object to our processing of your personal information for certain purposes.
6.7 Exercising Your Rights
To exercise any of these rights, please contact us using the contact information provided in Section 10 below. We will respond to your request within a reasonable timeframe and as required by applicable law. We may need to verify your identity before processing your request.
7. Cookie Usage and Tracking Technologies
7.1 What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us recognize your browser and capture certain information about your preferences and usage patterns.
7.2 Types of Cookies We Use
- **Essential Cookies**: Necessary for the website to function properly
- **Analytics Cookies**: Help us understand how visitors interact with our website (e.g., Google Analytics)
- **Functional Cookies**: Remember your preferences and settings
- **Performance Cookies**: Collect information about how you use our website to improve functionality
7.3 Third-Party Analytics
We may use third-party analytics services, such as Google Analytics, to collect and analyze information about website usage. These services may use cookies and similar technologies to collect information about your online activities over time and across different websites.
7.4 Managing Cookies
Most web browsers allow you to control cookies through their settings. You can choose to:
- Block all cookies
- Accept only certain cookies
- Delete cookies after your browsing session
Please note that blocking or deleting cookies may affect the functionality and user experience of our website.
To learn more about managing cookies, visit your browser\'s help section or visit www.allaboutcookies.org.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:
- The nature and duration of our relationship with you
- Legal and regulatory requirements
- Applicable statutes of limitation
- Potential or actual legal disputes
- Our legitimate business interests
When we no longer need your personal information, we will securely delete or anonymize it in accordance with applicable laws and regulations.
9. Children\'s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information as soon as possible. If you believe we have collected information from a child under 18, please contact us immediately.
10. Contact Information for Privacy Concerns
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
**Rocket Escrows**
**Email**: contact@example.com
**Phone**: Contact us for phone number
**Address**: Contact us for address
We are committed to addressing your concerns and will respond to your inquiry within a reasonable timeframe.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational, legal, or regulatory reasons. When we make changes, we will update the \"Last Updated\" date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of such changes.
For material changes that significantly affect your rights, we will provide additional notice, such as via email or a prominent notice on our website.
12. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information we collect, use, disclose, and sell
- The right to request deletion of your personal information
- The right to opt-out of the sale of personal information (note: we do not sell personal information)
- The right to non-discrimination for exercising your CCPA rights
To exercise these rights, please contact us using the contact information provided in Section 10.
13. International Users
Our services are operated from the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. By using our services, you consent to the transfer of your information to the United States.
14. Do Not Track Signals
Some web browsers have a \"Do Not Track\" feature that signals to websites that you do not want your online activities tracked. Our website does not currently respond to Do Not Track signals or similar mechanisms.
15. Links to Third-Party Websites
Our website may contain links to third-party websites or services that are not owned or controlled by Rocket Escrows. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
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**By using Rocket Escrows services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.**