Terms of Service

**Last Updated: 2025-12-12**

1. Acceptance of Terms

By accessing or using the services provided by Rocket Escrows (\"Company,\" \"we,\" \"us,\" or \"our\"), you (\"Client,\" \"you,\" or \"your\") acknowledge that you have read, understood, and agree to be bound by these Terms of Service (\"Terms\"). If you do not agree to these Terms, you may not access or use our services.

These Terms constitute a legally binding agreement between you and Rocket Escrows. By engaging our services, submitting information through our platform, or communicating with our team, you accept these Terms in their entirety.

2. Service Description

2.1 Overview

Rocket Escrows provides professional escrow coordination and transaction support services for real estate buyers and sellers, including but not limited to:

- **Residential Escrow Coordination**: Facilitating communication between all parties involved in residential real estate transactions

- **Transaction Timeline Management**: Monitoring critical dates, deadlines, and contingencies throughout the escrow process

- **Document & Compliance Support**: Assisting with the organization, review, and management of transaction documentation and compliance requirements

2.2 Service Limitations

Our services are limited to coordination and administrative support. Rocket Escrows does NOT:

- Act as a licensed escrow holder or escrow agent

- Provide legal advice or legal representation

- Offer real estate brokerage services

- Provide tax, financial, or investment advice

- Hold, manage, or disburse funds or assets

- Execute, notarize, or authenticate legal documents

2.3 Professional Recommendations

Clients are strongly encouraged to retain qualified professionals including, but not limited to, licensed escrow agents, real estate attorneys, tax advisors, and licensed real estate brokers as appropriate for their transactions.

3. User Obligations

3.1 Accurate Information

You agree to:

- Provide accurate, current, and complete information during your engagement with our services

- Promptly update any information that changes during the course of your transaction

- Notify us immediately of any errors or discrepancies you discover in transaction documentation or timelines

3.2 Compliance with Laws

You agree to comply with all applicable federal, state, and local laws and regulations in connection with your use of our services and your real estate transaction.

3.3 Cooperation

You agree to:

- Respond promptly to requests for information or documentation

- Maintain regular communication throughout the transaction process

- Cooperate with all parties involved in your real estate transaction

- Notify us of any changes to your transaction status or circumstances

3.4 Prohibited Conduct

You agree NOT to:

- Use our services for any fraudulent, illegal, or unauthorized purpose

- Provide false, misleading, or fraudulent information

- Interfere with or disrupt the operation of our services

- Attempt to gain unauthorized access to our systems or networks

- Use our services to harm, threaten, or harass any individual or entity

- Violate any intellectual property rights of Rocket Escrows or third parties

4. Appointment Scheduling and Cancellations

4.1 Scheduling

Appointments and consultations may be scheduled through our designated scheduling system or by contacting us directly at contact@example.com. We will make reasonable efforts to accommodate your preferred dates and times, subject to availability.

4.2 Cancellation Policy

- **Client Cancellations**: Clients must provide at least 24 hours\' notice to cancel or reschedule an appointment. Failure to provide adequate notice may result in cancellation fees or forfeiture of prepaid services.

- **Company Cancellations**: We reserve the right to cancel or reschedule appointments due to unforeseen circumstances. In such cases, we will provide prompt notice and work with you to reschedule at no additional cost.

4.3 No-Show Policy

Failure to attend a scheduled appointment without prior notice constitutes a no-show and may result in fees equal to the scheduled appointment value or loss of prepaid services.

4.4 Late Arrivals

If you arrive more than 15 minutes late to a scheduled appointment, we reserve the right to reschedule the appointment, and standard cancellation policies may apply.

5. Payment Terms

5.1 Fees and Pricing

Service fees will be provided to you in writing prior to engagement. Pricing may vary based on transaction complexity, service scope, and other factors. All fees are in United States Dollars (USD) unless otherwise specified.

5.2 Payment Schedule

Payment terms will be specified in your service agreement and may include:

- Upfront deposits or retainers

- Milestone-based payments

- Payment upon completion of services

- Recurring payment arrangements

5.3 Payment Methods

We accept payment methods as specified in your service agreement or as communicated to you directly. All payments must be made through authorized payment channels.

5.4 Late Payments

Payments not received by the due date may be subject to:

- Late fees of 1.5% per month (or the maximum rate permitted by law, whichever is lower)

- Suspension or termination of services

- Collection efforts, with the client responsible for all collection costs, including reasonable attorney fees

5.5 Refund Policy

Refunds, if any, will be provided at the sole discretion of Rocket Escrows and in accordance with the specific terms of your service agreement. Services already rendered are generally non-refundable.

5.6 Disputed Charges

Any disputed charges must be reported in writing to contact@example.com within 30 days of the charge date. Failure to dispute charges within this timeframe constitutes acceptance of the charges.

6. Limitation of Liability

6.1 General Limitation

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ROCKET ESCROWS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

- Your access to or use of or inability to access or use our services

- Any conduct or content of any third party related to our services

- Any content obtained from our services

- Unauthorized access, use, or alteration of your transmissions or content

6.2 Maximum Liability

IN NO EVENT SHALL ROCKET ESCROWS\' TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT PAID BY YOU TO ROCKET ESCROWS FOR SERVICES IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

6.3 Service Coordination Role

You acknowledge and agree that Rocket Escrows serves solely as a coordinator and support service provider. We are not responsible for:

- Actions or omissions of third-party service providers, including escrow agents, title companies, lenders, inspectors, or real estate professionals

- The accuracy, completeness, or legality of documents prepared by third parties

- Transaction outcomes, including failed transactions, delays, or financial losses

- Market conditions, property values, or investment decisions

6.4 No Guarantee of Results

Rocket Escrows makes no guarantee regarding the outcome of any real estate transaction or the performance of any third-party service provider.

7. Warranty Disclaimers

7.1 \"As-Is\" Services

OUR SERVICES ARE PROVIDED \"AS IS\" AND \"AS AVAILABLE\" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

7.2 No Professional Advice

Rocket Escrows does not provide legal, financial, tax, or investment advice. Any information provided is for general informational and coordination purposes only and should not be construed as professional advice. You should consult with appropriate licensed professionals for advice specific to your circumstances.

7.3 Accuracy of Information

While we strive to provide accurate and timely information, we do not warrant that:

- Our services will be uninterrupted, timely, secure, or error-free

- Information provided through our services will be accurate, reliable, or complete

- Any errors or defects in our services will be corrected

- Our services will meet your specific requirements or expectations

7.4 Third-Party Content

We may provide information or facilitate communication with third parties. We do not endorse, warrant, or assume responsibility for any third-party products, services, or content.

7.5 Technology Limitations

We are not responsible for any technical malfunctions, lost connections, service interruptions, data corruption, or other technological failures that may affect our service delivery.

8. Governing Law

These Terms shall be governed by and construed in accordance with applicable federal laws and the laws of the jurisdiction where services are primarily performed, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, or through the appropriate courts having jurisdiction, as specified in your service agreement.

You agree that any legal action or proceeding related to these Terms must be brought within one (1) year after the claim or cause of action arises, or such claim shall be permanently barred.

9. Intellectual Property

9.1 Company Property

All content, materials, trademarks, service marks, trade names, and intellectual property associated with Rocket Escrows, including but not limited to our website, software, templates, processes, and proprietary methodologies, are and shall remain the exclusive property of Rocket Escrows.

9.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services solely for their intended purpose during the term of your engagement.

9.3 Client Materials

You retain all rights to documents and information you provide to us. By providing such materials, you grant us a limited license to use them solely for the purpose of providing services to you.

10. Privacy and Confidentiality

10.1 Information Collection

We collect and process personal information as necessary to provide our services. Our collection, use, and disclosure of personal information are subject to applicable privacy laws and our Privacy Policy.

10.2 Confidentiality

We will maintain the confidentiality of your transaction information and will not disclose it to third parties except:

- As necessary to provide our services

- With your express consent

- As required by law or legal process

- To protect our rights or the rights of others

10.3 Client Confidentiality Obligations

You agree to maintain the confidentiality of any proprietary processes, methodologies, or confidential information belonging to Rocket Escrows that you may learn during the course of our engagement.

11. Indemnification

You agree to indemnify, defend, and hold harmless Rocket Escrows, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys\' fees) arising from:

- Your use of our services

- Your violation of these Terms

- Your violation of any rights of another party

- Any false or misleading information you provide

- Any illegal, fraudulent, or unauthorized conduct

12. Termination

12.1 Termination by Client

You may terminate your engagement with Rocket Escrows at any time by providing written notice to contact@example.com. You will remain responsible for payment of all fees for services rendered prior to termination.

12.2 Termination by Company

We reserve the right to terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including but not limited to:

- Breach of these Terms

- Provision of false or misleading information

- Failure to make required payments

- Conduct that we deem inappropriate, harmful, or illegal

- Request by law enforcement or government agencies

12.3 Effect of Termination

Upon termination:

- Your right to use our services immediately ceases

- You remain obligated to pay any outstanding fees

- Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to limitations of liability, warranty disclaimers, and indemnification obligations

13. Dispute Resolution

13.1 Informal Resolution

Prior to initiating any formal dispute resolution proceedings, you agree to contact us at contact@example.com to attempt to resolve any disputes informally. We commit to working in good faith to resolve concerns.

13.2 Arbitration Agreement

Any dispute, controversy, or claim arising out of or relating to these Terms or your use of our services that cannot be resolved informally shall be settled by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules